Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a customer service professional to support clients remotely in a fast-paced environment. You will handle inquiries via email, chat, and phone, delivering accurate product information and timely resolutions.

The role requires 1+ year in customer service, excellent English communication, strong interpersonal skills, and a professional, detail-oriented approach. You will collaborate with internal teams to ensure complete customer satisfaction.

Qualifications

• 1+ year of experience in customer service or a similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Ability to work independently in a remote environment.
• Excellent attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues promptly and professionally.
• Follow up on requests to ensure full resolution.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

English communication

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Tools

CRM systems

Communication platforms

Digital tools

Job description

Remotedxb is seeking a customer service professional to support clients remotely in a fast-paced environment. You will handle inquiries via email, chat, and phone, delivering accurate product information and timely resolutions.

The role requires 1+ year in customer service, excellent English communication, strong interpersonal skills, and a professional, detail-oriented approach. You will collaborate with internal teams to ensure complete customer satisfaction.