Remote Live Chat Support Specialist

Remotedxb; Dubai; Remote; AED 39,000 - 58,000; Full time

Job summary

Remotedxb is seeking a proactive live chat support specialist to assist customers across digital channels. You will provide clear, accurate responses, identify needs, and guide users to solutions while maintaining quality and speed.

The role requires experience in chat or call center environments, excellent written English, and a reliable remote setup with stable internet. You will manage multiple conversations and escalate complex issues as needed.

Qualifications

• Experience in chat support, customer service, or call center roles.
• Excellent written communication and comprehension skills.
• English proficiency and reliable internet for remote work.

Responsibilities

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring customer issues and communicate feedback to internal teams.

Skills

Chat support experience

Customer service

Call center experience

Written communication

English proficiency

Time management

Multitasking

Remote work readiness

Fast-paced environment

Job description

Remotedxb is seeking a proactive live chat support specialist to assist customers across digital channels. You will provide clear, accurate responses, identify needs, and guide users to solutions while maintaining quality and speed.

The role requires experience in chat or call center environments, excellent written English, and a reliable remote setup with stable internet. You will manage multiple conversations and escalate complex issues as needed.