Remote Customer Support Specialist

Remotedxb; Dubai; Remote; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a remote Customer Support Specialist to handle inquiries via email, chat, and phone, delivering accurate information and timely solutions. You will troubleshoot issues, escalate when needed, and maintain detailed records of interactions.

The role requires strong English communication, the ability to work independently within a remote team, and a positive, customer-focused mindset to continuously improve the customer experience.

Qualifications

• Experience in customer support or similar role.
• Strong communication and service-oriented skills.
• Ability to work remotely in UAE time zones.
• Proficiency in English.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers to ensure their concerns are addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate feedback to internal teams.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive, professional, and customer-focused attitude.
• Collaborate with internal teams to resolve requests and improve the customer experience.

Skills

Customer service

Communication

Remote work

Multitasking

English proficiency

Job description

Remotedxb is seeking a remote Customer Support Specialist to handle inquiries via email, chat, and phone, delivering accurate information and timely solutions. You will troubleshoot issues, escalate when needed, and maintain detailed records of interactions.

The role requires strong English communication, the ability to work independently within a remote team, and a positive, customer-focused mindset to continuously improve the customer experience.