Remote Chat Support Specialist

Remotedxb

Dubai

Remote

AED 48,000 - 72,000

Full time

7 days ago

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Job summary

Remotedxb in Dubai is seeking a customer-focused live chat specialist to join our remote support team. You will respond to inquiries via live chat and other digital channels, providing clear and professional guidance.

The role requires strong written communication, fast learning, and the ability to manage multiple conversations with accuracy while maintaining a friendly, patient attitude. A reliable internet connection and a suitable home setup are essential, as is a proactive approach to

Qualifications

Previous experience in chat support, customer service, or call center roles.
Excellent written communication and comprehension skills.
Ability to work efficiently in a fast-paced environment.
Strong organizational and time-management skills.
Reliable internet connection and a suitable setup for remote work.
Professional, patient, and customer-oriented attitude.

Responsibilities

Respond to customer inquiries through live chat and other digital support channels.
Provide clear, accurate, and professional responses to customer questions.
Identify customer needs and provide appropriate solutions or guidance.
Troubleshoot customer issues and resolve requests efficiently.
Handle multiple chat conversations while maintaining quality and response speed.
Escalate complex or unresolved issues to the appropriate team.
Maintain accurate records of customer interactions and resolutions.
Identify recurring customer issues and communicate feedback to internal teams.