Remote IT Support Associate: Career Growth

Outstanding Workplaces; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Fully Remote Work Arrangement

Career Growth & Professional Developm­

Exposure to IT Infrastructure

International & Collaborative Working

Flexible Working Environment

Job summary

Eldrion is hiring an IT Assistant to support day-to-day IT operations in a fully remote, international setting. You will assist users with technical requests and help maintain efficient technology services across the organization.

The role is ideal for IT support, help desk, or technical support professionals seeking growth in a global, remote environment with a focus on service quality and collaboration.

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• 1–2 years in IT support, help desk, or related role is a plus.
• Good understanding of Windows, Microsoft 365, and basic troubleshooting.

Responsibilities

• Support day-to-day IT operations and user support activities.
• Assist with hardware, software, and account-related requests.
• Log and track tickets using the ticketing system and escalate when needed.
• Maintain IT records, asset inventories, and documentation.

Skills

Windows troubleshooting

Communication

Organization

Education

Bachelor's degree in IT related field

Tools

Microsoft 365

Ticketing systems

Remote support tools

MS Office

Job description

Eldrion is hiring an IT Assistant to support day-to-day IT operations in a fully remote, international setting. You will assist users with technical requests and help maintain efficient technology services across the organization.

The role is ideal for IT support, help desk, or technical support professionals seeking growth in a global, remote environment with a focus on service quality and collaboration.