On-Site IT Support Specialist (Associate) — End-User Tech

Denkstatt и EY; Abu Dhabi; On-site; AED 89,280 - 156,240; Full time

Job summary

EY seeks an On-site Technology Support Specialist (Associate) to enable productive work across hardware, software and end-user technology in a fast-paced environment.

The role involves on-site support, proactive incident resolution, and collaboration with EY Technology teams to address end-user needs, including office moves and remote hands when needed. UAE nationals are welcomed as part of local talent development.

Qualifications

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication, interpersonal, organizational and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 24 years of experience in end-user technology support.

Responsibilities

• Facilitate and support the deployment, installation, configuration and testing of firm hardware and software.
• Support provisioning and deprovisioning processes including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software and mobile technologies while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory tracking and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills

Analytical skills

Prioritization

Communication skills

Customer service mindset

End-user technology support experience

Education

Bachelor's degree

Job description

EY seeks an On-site Technology Support Specialist (Associate) to enable productive work across hardware, software and end-user technology in a fast-paced environment.

The role involves on-site support, proactive incident resolution, and collaboration with EY Technology teams to address end-user needs, including office moves and remote hands when needed. UAE nationals are welcomed as part of local talent development.