Associate - Technology Support Specialist (On-site)

Ernst & Young AE; Dubai; On-site; AED 73,000 - 112,000; Full time

Job summary

EY in Dubai is seeking a service‑oriented end‑user technology support specialist to facilitate deployment, installation and configuration of firm hardware and software, and to resolve incidents for staff across the region.

You will handle onboarding/offboarding, asset management, repairs, and after‑hours support, while proactively understanding EY Technology services to keep end users productive and secure.

Qualifications

• Strong analytical approach to resolve end-user incidents and identify trends.
• Excellent communication, interpersonal, and organizational skills.
• Customer service mindset with the ability to work with diverse stakeholders.
• Ability to prioritize incidents and communicate timelines clearly.
• Approximately 2–4 years of experience in end-user technology support.

Responsibilities

• Facilitate and support deployment, installation, configuration, and testing of firm hardware and software.
• Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills

Analytical skills

Communication skills

Customer service mindset

Time management

End-user support experience

Education

Bachelor's degree or equivalent

Job description

Your key responsibilities

• Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software.
• Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills and attributes for success

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication, interpersonal, organizational, and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 2 4 years of experience in end-user technology support.

Ideally, you ll also

• Hold a Bachelor s degree or equivalent practical experience.
• Be comfortable working with a range of hardware and software technologies in a dynamic environment.
• Have experience supporting office moves, technology deployments, or large user groups.

What we look for

We re looking for service-oriented professionals who are proactive, reliable, and able to work independently while collaborating closely with team members. You re adaptable, solutions-focused, and committed to delivering a high-quality technology experience for end users.