IT Support & Helpdesk Specialist

Remote World; Abu Dhabi; On-site; AED 102,460 - 163,936; Full time

Benefits offered by this job

Fully remote with flexible hours

Paid leave

Path into senior support or cloud engineer roles

Exposure to diverse SME IT environments

Job summary

Remote World is hiring an IT Support & Helpdesk Specialist for a fully remote position with a salary range of $2500 to $4000 USD/month. This role requires expertise in Windows environments, networking fundamentals, and Active Directory. You will respond to support tickets, diagnose hardware/software issues, and manage user accounts. The position offers flexible hours and the opportunity for growth into senior roles in IT. A welcoming environment for applicants from diverse backgrounds is encouraged.

Qualifications

• Solid grasp of Windows environments and networking fundamentals.
• Patient and clear communicator with non-technical users.
• Organized ticket manager, ensuring nothing stays unresolved.
• Comfortable working remotely with distributed teams.

Responsibilities

• Respond to support tickets via helpdesk platform within SLA targets.
• Diagnose and resolve hardware, software, and network issues remotely.
• Manage user accounts and permissions in Active Directory or Azure AD.
• Escalate issues to third-line support with clear documentation.
• Maintain the knowledge base with guides and FAQs.

Skills

Windows environments

Networking fundamentals

Active Directory

Clear communication

Ticket management

Remote teamwork

Education

CompTIA A+ or equivalent certification

Tools

ITSM tools (ServiceNow, Jira Service Management)

Microsoft 365 admin

Azure AD

Job description

IT Support & Helpdesk Specialist $2500$4000 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Flexible overlap with UK GMT or US EST required
Salary: $2500$4000 USD/month
Contract: Full-time permanent

About the company

Remote World is partnering with a US-based managed IT services company to hire for this role. They support a portfolio of SME clients with remote helpdesk endpoint management and infrastructure support.

The role

Youll provide first and second-line IT support to end users resolving hardware software and connectivity issues managing user accounts and escalating complex problems clearly. Youll be the first port of call when something breaks.

What you’ll do

• Respond to support tickets via helpdesk platform within SLA targets
• Diagnose and resolve hardware software and network issues remotely
• Manage user accounts and permissions in Active Directory or Azure AD
• Escalate issues to third-line support with clear documentation
• Maintain the knowledge base with guides and FAQs

What you’ll need

• Solid grasp of Windows environments networking fundamentals and Active Directory
• Patient and clear communicator with non-technical users
• Organised ticket manager nothing stays unresolved
• Comfortable working remotely with distributed teams

Nice to have

• CompTIA A Network or equivalent certification
• Experience with an ITSM tool (ServiceNow Jira Service Management or similar)
• Familiarity with Microsoft 365 admin or Azure AD

What you’ll get

• $2500$4000 USD/month based on experience
• Fully remote with flexible hours
• Exposure to a wide range of SME IT environments
• Paid leave
• Path into senior support infrastructure or cloud engineer roles

Apply with your CV and a note on your most complex support ticket resolution.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.