Remote IT Support Specialist – Dubai, Flexible Hours

Newspaper WordPress; Dubai; Remote; AED 66,960 - 133,920; Full time

Benefits offered by this job

Health insurance

Flexible work hours

Paid leaves

Training programs

Relocation support

Job summary

A digital services company in Dubai is seeking Remote IT Support professionals to assist clients with IT issues. The roles offer the flexibility to work remotely while providing technical support across various platforms. Candidates should have a Bachelor's degree in Computer Science or a related field and familiarity with cloud technologies. Positions offer salaries between AED 6,000 and AED 12,000 per month, based on experience, along with health insurance and other benefits.

Qualifications

• Proficient in operating systems and remote troubleshooting.
• Strong analytical and problem-solving abilities.
• Good communication skills and self-discipline.

Responsibilities

• Assist users with software, hardware, and network problems.
• Monitor servers, networks, and security alerts.
• Provide technical assistance via calls, chats, or emails.
• Maintain logs of IT problems and resolutions.
• Ensure all systems are updated with the latest security patches.

Skills

Proficiency in Windows, Linux, and Mac operating systems

Knowledge of networking protocols (TCP/IP, DNS, DHCP)

Familiarity with cloud platforms (AWS, Azure, Google Cloud)

Remote troubleshooting and ticketing system expertise

Problem-solving and analytical thinking

Patience and empathy when dealing with clients

Time management and self-discipline

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or Cisco CCNA

Job description

A digital services company in Dubai is seeking Remote IT Support professionals to assist clients with IT issues. The roles offer the flexibility to work remotely while providing technical support across various platforms. Candidates should have a Bachelor's degree in Computer Science or a related field and familiarity with cloud technologies. Positions offer salaries between AED 6,000 and AED 12,000 per month, based on experience, along with health insurance and other benefits.