Tech Support & Helpdesk Pro

Remote World; Abu Dhabi; On-site; AED 102,460 - 163,936; Full time

Benefits offered by this job

Fully remote with flexible hours

Paid leave

Path into senior support or cloud engineer roles

Exposure to diverse SME IT environments

Job summary

Remote World is hiring an IT Support & Helpdesk Specialist for a fully remote position with a salary range of $2500 to $4000 USD/month. This role requires expertise in Windows environments, networking fundamentals, and Active Directory. You will respond to support tickets, diagnose hardware/software issues, and manage user accounts. The position offers flexible hours and the opportunity for growth into senior roles in IT. A welcoming environment for applicants from diverse backgrounds is encouraged.

Qualifications

• Solid grasp of Windows environments and networking fundamentals.
• Patient and clear communicator with non-technical users.
• Organized ticket manager, ensuring nothing stays unresolved.
• Comfortable working remotely with distributed teams.

Responsibilities

• Respond to support tickets via helpdesk platform within SLA targets.
• Diagnose and resolve hardware, software, and network issues remotely.
• Manage user accounts and permissions in Active Directory or Azure AD.
• Escalate issues to third-line support with clear documentation.
• Maintain the knowledge base with guides and FAQs.

Skills

Windows environments

Networking fundamentals

Active Directory

Clear communication

Ticket management

Remote teamwork

Education

CompTIA A+ or equivalent certification

Tools

ITSM tools (ServiceNow, Jira Service Management)

Microsoft 365 admin

Azure AD

Job description

Remote World is hiring an IT Support & Helpdesk Specialist for a fully remote position with a salary range of $2500 to $4000 USD/month. This role requires expertise in Windows environments, networking fundamentals, and Active Directory. You will respond to support tickets, diagnose hardware/software issues, and manage user accounts. The position offers flexible hours and the opportunity for growth into senior roles in IT. A welcoming environment for applicants from diverse backgrounds is encouraged.