Field & Remote IT Helpdesk Technician

Education Stake; Abu Dhabi; On-site; AED 40,000 - 60,000; Full time

Job summary

A travel/adventure company is seeking a Helpdesk Technician to provide first-line support for internal technology issues. This role focuses on ensuring the reliability of company devices and software, enabling staff to focus on guest experience without technology problems. Candidates should possess problem-solving abilities, the capacity to support remote teams, and familiarity with helpdesk tools. Certifications such as CompTIA A+ are advantageous. The position may require working in various environments, including remote settings during safari tours.

Qualifications

• Ability to work independently with remote/field staff.
• Familiarity with helpdesk ticketing systems and remote support tools is valuable.
• Basic networking knowledge and certifications like CompTIA A+ are a plus.

Responsibilities

• Act as the first point of contact for all internal technology issues.
• Ensure reliability of company devices and network connectivity.
• Analyze issues and propose practical solutions in dynamic settings.

Job description

A travel/adventure company is seeking a Helpdesk Technician to provide first-line support for internal technology issues. This role focuses on ensuring the reliability of company devices and software, enabling staff to focus on guest experience without technology problems. Candidates should possess problem-solving abilities, the capacity to support remote teams, and familiarity with helpdesk tools. Certifications such as CompTIA A+ are advantageous. The position may require working in various environments, including remote settings during safari tours.