Remote Guest Service Center Agent

Minor International; United Arab Emirates; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking an experienced front office professional. You will be responsible for anticipating guest needs, ensuring high-quality service, and fostering collaboration with hotel departments. Ideal candidates have a strong focus on customer service, excellent communication skills, and prior experience in hotel operations. This full-time role requires shift flexibility and proficiency in Microsoft Office, with knowledge of Property Management Systems being advantageous.

Qualifications

• Prior experience in hotel front office operations is preferred.
• Be able to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Ensure guest satisfaction issues are met and followed up promptly.
• Develop a harmonic working relationship with all hotel departments.

Skills

Customer service focus

Communication skills

Fluency in English

Fluency in Arabic

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

A leading hospitality company in the United Arab Emirates is seeking an experienced front office professional. You will be responsible for anticipating guest needs, ensuring high-quality service, and fostering collaboration with hotel departments. Ideal candidates have a strong focus on customer service, excellent communication skills, and prior experience in hotel operations. This full-time role requires shift flexibility and proficiency in Microsoft Office, with knowledge of Property Management Systems being advantageous.