Remote Customer Support & Success Specialist

Remotedxb; Dubai; Remote; AED 60,000 - 100,000; Full time

Job summary

Remotedxb is seeking a customer service professional to handle inquiries through email, chat, phone, and other channels. You will provide accurate product information, resolve issues professionally, and maintain detailed records of interactions.

The role requires 1+ year in customer service, strong English communication, and the ability to work independently in a remote environment. You will collaborate with internal teams to ensure customer satisfaction and timely resolutions.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

English communication

CRM experience

Remote work experience

Tools

CRM systems

Communication platforms

Digital tools

Job description

Remotedxb is seeking a customer service professional to handle inquiries through email, chat, phone, and other channels. You will provide accurate product information, resolve issues professionally, and maintain detailed records of interactions.

The role requires 1+ year in customer service, strong English communication, and the ability to work independently in a remote environment. You will collaborate with internal teams to ensure customer satisfaction and timely resolutions.