Remote Customer Support Specialist — Resolve & Delight

Remotedxb; Dubai; Remote; AED 67,000 - 112,000; Full time

Job summary

Remotedxb is seeking a customer service professional to manage inquiries via email, chat, phone, and other channels while delivering accurate product and service information.

The role focuses on resolving issues professionally, following up on requests, and maintaining precise records. You will collaborate with internal teams and navigate CRM tools, thriving in a remote environment with strong English communication skills.

Qualifications

• 1+ year of experience in Customer Service or similar roles.
• Excellent written English communication.
• Excellent verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Experience with CRM systems and digital tools.
• Comfortable working independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Customer service

Written English

Verbal English

Interpersonal skills

Problem solving

Attention to detail

Organizational skills

Multi-tasking

CRM systems

Remote work

Job description

Remotedxb is seeking a customer service professional to manage inquiries via email, chat, phone, and other channels while delivering accurate product and service information.

The role focuses on resolving issues professionally, following up on requests, and maintaining precise records. You will collaborate with internal teams and navigate CRM tools, thriving in a remote environment with strong English communication skills.