Remote Customer Service Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Remotedxb is seeking a customer service professional to join our remote team in the UAE. You will respond to inquiries via email, chat, phone and other channels, and provide accurate information about products and processes.

In this role you will resolve issues professionally, follow up to ensure complete resolution, and maintain records of interactions. The position requires 1+ year of experience, excellent English, strong interpersonal skills, and the ability to work independently in a remote

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Customer service experience

English communication

Interpersonal skills

Customer-focused

Attention to detail

Multitasking

CRM familiarity

Tools

CRM systems

Communication platforms

Digital tools

Job description

Remotedxb is seeking a customer service professional to join our remote team in the UAE. You will respond to inquiries via email, chat, phone and other channels, and provide accurate information about products and processes.

In this role you will resolve issues professionally, follow up to ensure complete resolution, and maintain records of interactions. The position requires 1+ year of experience, excellent English, strong interpersonal skills, and the ability to work independently in a remote