Remote Customer Experience Specialist

Remotedxb; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Remotedxb is seeking a Customer Service professional to support clients remotely in the UAE region. You will respond to inquiries across email, chat, phone, and other channels, providing accurate product and process information.

The role requires 1+ year in customer service, excellent English, strong problem-solving, and the ability to work independently with CRM tools. You will collaborate with internal teams to resolve issues and ensure first-rate service.

Qualifications

• 1+ year of experience in customer service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize.
• Experience with CRM systems and digital tools.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues in a professional and timely manner.
• Follow up on customer requests to ensure fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

Customer service

English communication

CRM systems

Multitasking

Tools

CRM platforms

Live chat tools

Job description

Remotedxb is seeking a Customer Service professional to support clients remotely in the UAE region. You will respond to inquiries across email, chat, phone, and other channels, providing accurate product and process information.

The role requires 1+ year in customer service, excellent English, strong problem-solving, and the ability to work independently with CRM tools. You will collaborate with internal teams to resolve issues and ensure first-rate service.