Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 45,000 - 89,000; Full time

Job summary

Remotedxb is seeking a customer service professional to handle inquiries via email, chat, and phone from a remote setting in Dubai. You will provide accurate product and service information, resolve issues promptly, and maintain thorough records of all interactions.

The role requires strong English communication, interpersonal skills, and the ability to work independently while coordinating with internal teams to ensure customer satisfaction.

Qualifications

• 1+ year of experience in Customer Service or similar role
• Excellent written and verbal English communication skills
• Strong interpersonal and problem-solving skills
• Customer-focused and professional approach
• Good attention to detail and organizational skills
• Ability to handle multiple tasks and prioritize effectively
• Comfortable working with CRM systems and digital tools
• Ability to work independently in a remote environment

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Written English communication

Verbal English communication

Interpersonal skills

Problem-solving

Customer-focused

Attention to detail

Organizational skills

Multitasking

Independent work

Tools

CRM systems

Communication platforms

Job description

Remotedxb is seeking a customer service professional to handle inquiries via email, chat, and phone from a remote setting in Dubai. You will provide accurate product and service information, resolve issues promptly, and maintain thorough records of all interactions.

The role requires strong English communication, interpersonal skills, and the ability to work independently while coordinating with internal teams to ensure customer satisfaction.