Remote Customer Support Specialist (Multi-Channel)

Remotedxb; Dubai; Remote; AED 45,000 - 78,000; Full time

Job summary

Remotedxb in Dubai is seeking a proactive Customer Service Representative to support customers across email, chat, phone, and other channels. You will provide accurate information about products and processes, resolve issues promptly, and maintain clear records.

The role requires at least 1 year in customer service, excellent English, strong problem-solving, and the ability to work independently in a remote environment.

Qualifications

• 1+ year of customer service experience.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving abilities.
• Customer-focused and professional approach.
• Detail-oriented and well-organized.
• Experience with CRM and digital tools.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure full resolution.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Customer service

English fluency

Interpersonal skills

Organizational skills

Tools

CRM tools

Chat/Email platforms

Phone systems

Job description

Remotedxb in Dubai is seeking a proactive Customer Service Representative to support customers across email, chat, phone, and other channels. You will provide accurate information about products and processes, resolve issues promptly, and maintain clear records.

The role requires at least 1 year in customer service, excellent English, strong problem-solving, and the ability to work independently in a remote environment.