Remote Customer Support Specialist (Entry-Level)

PULSE; Dubai; Remote; AED 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Career advancement opportunities

Job summary

PULSE is hiring a Customer Support Representative to join a fully remote team. This entry-level role assists customers with questions, orders, and services while maintaining accurate records. Training and ongoing guidance are provided to help you succeed.

Ideal candidates communicate clearly, listen well, stay organized, and are comfortable using email, chat, phone, and online systems. Recent graduates and career changers are encouraged to apply.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Comfort with remote work and learning new tools.

Responsibilities

• Respond to customer questions in a friendly, professional manner.
• Assist with routine account, order, product, and service inquiries.
• Provide accurate information using approved resources.
• Guide customers through standard processes and next steps.
• Resolve routine concerns within established guidelines.
• Follow up on pending requests and escalate when needed.
• Maintain accurate customer records and documentation.
• Create and manage support tickets; track status and updates.
• Communicate via email, chat, and phone per guidelines.

Skills

Clear communication

Active listening

Data entry accuracy

Organizational skills

Time management

Problem solving

Attention to detail

Willingness to learn

Remote work capability

Team collaboration

Education

High school diploma or equivalent

Tools

CRM systems

Ticketing systems

Microsoft Office / Google Workspace

Job description

PULSE is hiring a Customer Support Representative to join a fully remote team. This entry-level role assists customers with questions, orders, and services while maintaining accurate records. Training and ongoing guidance are provided to help you succeed.

Ideal candidates communicate clearly, listen well, stay organized, and are comfortable using email, chat, phone, and online systems. Recent graduates and career changers are encouraged to apply.