Remote Customer Support Specialist

PULSE; Sharjah; Remote; AED 48,000 - 72,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Full-time and part-time opportunities

Flexible scheduling

Job summary

PULSE is seeking an entry-level Remote Customer Support Agent to help customers with questions, orders, and account needs via email, chat, and phone. Training will be provided, and no prior experience is required.

The role emphasizes clear communication, problem solving, and data accuracy in a fully remote environment. Ideal candidates are organized, dependable, and comfortable using standard software and support platforms.

Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional communication style.
• Good listening and problem-solving abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to follow established procedures.
• Ability to manage multiple routine customer requests.
• Ability to work independently in a remote environment.
• Willingness to learn new software and processes.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to customer questions professionally and courteously.
• Assist with routine product, service, order, and account inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve common questions and concerns within established guidelines.
• Follow up on pending requests when necessary.
• Escalate complex or unresolved issues appropriately.
• Maintain a positive customer experience.
• Create and update customer support tickets.
• Route billing, technical, or specialized concerns to the appropriate team.
• Enter and update customer information in company systems.
• Protect confidential customer information.

Skills

Written communication

Verbal communication

Active listening

Problem solving

Time management

Data entry

Typing proficiency

Remote work

Organization

Education

High school diploma or equivalent

Tools

CRM systems

Ticket management

MS Office / Google Workspace

Job description

PULSE is seeking an entry-level Remote Customer Support Agent to help customers with questions, orders, and account needs via email, chat, and phone. Training will be provided, and no prior experience is required.

The role emphasizes clear communication, problem solving, and data accuracy in a fully remote environment. Ideal candidates are organized, dependable, and comfortable using standard software and support platforms.