Remote Customer Support & Admin Specialist

Pulse; Dubai; Remote; AED 33,000 - 56,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Flexible scheduling

Career development opportunities

Job summary

Pulse in Dubai, United Arab Emirates, seeks a friendly, organized Customer Support Specialist Administrator to join our remote team. This entry-level role blends customer support with administrative coordination, data entry, and document processing.

No prior experience required; training provided. You will respond to inquiries, manage tickets, update customer records, and collaborate with other departments to deliver a smooth, professional service.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Basic computer and typing proficiency.
• Willingness to learn new software and processes.
• Ability to manage multiple routine requests remotely.
• Attention to detail and confidentiality.

Responsibilities

• Respond to customer questions and requests professionally.
• Assist with routine account, order, product, and service inquiries.
• Provide accurate information using approved company resources.
• Enter and update customer information in company systems.
• Create and update customer support tickets and track status.
• Coordinate customer requests with other departments.
• Maintain high-quality, confidential customer records.

Skills

Customer-focused communication

Administrative organization

Data entry and accuracy

Account and records management

Active listening and patience

Problem solving

Attention to detail

Time management

Dependability and professionalism

Confidential information handling

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office / Google Workspace

Ticket management systems

Digital document management

Remote collaboration tools

Job description

Pulse in Dubai, United Arab Emirates, seeks a friendly, organized Customer Support Specialist Administrator to join our remote team. This entry-level role blends customer support with administrative coordination, data entry, and document processing.

No prior experience required; training provided. You will respond to inquiries, manage tickets, update customer records, and collaborate with other departments to deliver a smooth, professional service.