Remote Customer Experience Specialist

Client of Pulse Media NL; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Job summary

Customer Support role focused on delivering courteous, accurate assistance via email, chat, and phone. You will handle routine product, service, and account inquiries, guiding customers through standard steps and ensuring timely resolutions.

Responsibilities include ticket creation and updates, data entry accuracy, and escalation of complex issues. Remote-friendly environment with emphasis on confidentiality and professional communication at all times.

Qualifications

• High school diploma, GED, or equivalent; basic computer and typing proficiency.
• Strong written and verbal communication skills; friendly, patient, and professional style.
• Good listening and problem-solving abilities; attention to detail and accuracy.
• Organizational and time-management skills; follow established procedures.
• Ability to work remotely with reliable internet and workspace.
• Willingness to learn new software and processes; maintain confidentiality.

Responsibilities

• Respond to customer questions professionally and courteously.
• Assist with routine product service orders and account inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve routine questions within guidelines; escalate complex issues.
• Maintain positive customer experience across channels (email, chat, phone).
• Create and update customer support tickets; track progress and close cases.
• Enter and update customer data; ensure accurate records.
• Route billing, technical, or specialized concerns to the right team.
• Collaborate with supervisors and other departments as needed.

Skills

Customer-focused communication

Active listening

Problem solving

Written communication

Data entry accuracy

Attention to detail

Time management

Typing proficiency

Confidential information handling

Dependability

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office / Google Workspace

Ticket-management tools

Job description

Customer Support role focused on delivering courteous, accurate assistance via email, chat, and phone. You will handle routine product, service, and account inquiries, guiding customers through standard steps and ensuring timely resolutions.

Responsibilities include ticket creation and updates, data entry accuracy, and escalation of complex issues. Remote-friendly environment with emphasis on confidentiality and professional communication at all times.