Remote Entry-Level Customer Support Specialist

PULSE; Ajman; Remote; AED 110,000 - 154,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Full/Part-time options

Paid time off

Company holidays

Job summary

Pulse is seeking a friendly, dependable Remote Customer Support Agent to assist customers with questions, orders, and routine service requests. This entry-level role requires clear communication, organized work habits, and comfort with email, chat, and phone support in a fully remote environment.

No prior professional experience is required; training and ongoing guidance will be provided to recent graduates, career changers, and those returning to the workforce.

Qualifications

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to follow established procedures.
• Proficiency in basic computer tasks.
• Ability to work independently in a remote environment.
• Reliable internet connection.
• Willingness to learn new software.
• Previous experience not required.

Responsibilities

• Respond to customer questions professionally and courteously.
• Assist with routine product, service, order, and account inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve common questions and concerns within established guidelines.
• Follow up on pending requests when necessary.
• Escalate complex issues appropriately.
• Maintain a positive customer experience.
• Create and update customer support tickets and notes.
• Route inquiries to appropriate departments.
• Collaborate with team and participate in training.

Skills

Customer service

Active listening

Written communication

Time management

Data entry

Education

High school diploma

Tools

CRM software

Job description

Pulse is seeking a friendly, dependable Remote Customer Support Agent to assist customers with questions, orders, and routine service requests. This entry-level role requires clear communication, organized work habits, and comfort with email, chat, and phone support in a fully remote environment.

No prior professional experience is required; training and ongoing guidance will be provided to recent graduates, career changers, and those returning to the workforce.