Remote Customer Support Specialist

Pulse; Sharjah; Remote; AED 33,000 - 61,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Health, dental, and vision benefits

Job summary

Pulse is seeking a friendly, dependable Customer Support Representative to join our remote team. This entry-level role helps customers with questions, account requests, orders, products, and services while maintaining accurate records and providing administrative assistance.

The ideal candidate communicates clearly, listens carefully, stays organized, and is comfortable using email, chat, phone, and online business systems.

Qualifications

• High school diploma or equivalent is required.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment.
• Willingness to learn new systems and processes.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to customer questions in a friendly and professional manner.
• Assist with routine account, order, product, and service inquiries.
• Use approved scripts, templates, and knowledge resources.
• Enter and update customer information in company systems.
• Create and update customer support tickets and track status.
• Coordinate with departments to resolve requests and escalate when needed.

Skills

Strong written communication

Strong verbal communication

Active listening

Data entry accuracy

Organizational skills

Time management

Problem solving

Remote work independence

Attention to detail

Confidentiality handling

Willingness to learn

Customer-focused mindset

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Pulse is seeking a friendly, dependable Customer Support Representative to join our remote team. This entry-level role helps customers with questions, account requests, orders, products, and services while maintaining accurate records and providing administrative assistance.

The ideal candidate communicates clearly, listens carefully, stays organized, and is comfortable using email, chat, phone, and online business systems.