Remote Customer Support & Admin Specialist

Pulse; Sharjah; Remote; AED 45,000 - 73,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Full-time and part-time opportunities

Job summary

Pulse seeks a friendly, organized Customer Support Specialist Administrator for our remote team. This entry-level role combines customer support with administrative coordination, data entry, request management, and document processing.

No prior professional experience required; training will be provided. This position offers fully remote work, onboarding, and growth opportunities in a supportive environment.

Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional approach.
• Strong attention to detail and accuracy.
• Ability to follow established procedures.
• Ability to manage multiple routine requests independently in a remote setting.
• Willingness to learn new software and processes.

Responsibilities

• Respond to customer questions and requests professionally.
• Assist with routine account, order, product, and service inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve routine concerns within established procedures.
• Follow up on pending customer requests when required.
• Escalate complex or unresolved issues appropriately.
• Maintain a positive and professional customer experience.
• Prepare and update spreadsheets, forms, lists, and trackers.
• Process routine administrative requests.
• Maintain internal logs, contact lists, and shared records.
• Organize digital folders and administrative resources.
• Assist with shared inboxes when assigned.
• Route documents and information to appropriate departments.
• Complete routine clerical and operational assignments.
• Enter and update customer information in company systems.
• Maintain accurate customer profiles and account records.
• Document customer interactions and completed actions.
• Review information for accuracy and completeness.
• Process authorized account updates.
• Identify missing, duplicate, outdated, or inconsistent information.
• Make routine corrections when authorized.
• Protect confidential customer information.
• Create and update customer support tickets.
• Categorize incoming requests appropriately.
• Maintain clear and accurate case notes.
• Track open and pending requests.
• Update ticket status as work progresses.
• Monitor deadlines and follow-up requirements.
• Escalate cases requiring specialized assistance.
• Close completed requests according to established procedures.

Skills

Customer-focused communication

Data entry accuracy

Administrative organization

Account and records management

Multitasking

Education

High school diploma / GED

Tools

CRM systems

Ticket-management systems

Microsoft Office / Google Workspace

Job description

Pulse seeks a friendly, organized Customer Support Specialist Administrator for our remote team. This entry-level role combines customer support with administrative coordination, data entry, request management, and document processing.

No prior professional experience required; training will be provided. This position offers fully remote work, onboarding, and growth opportunities in a supportive environment.