Remote Customer Support & Admin Specialist

Pulse; Ajman; Remote; AED 33,000 - 56,000; Full time

Benefits offered by this job

Fully remote work environment

Paid onboarding and training

Career advancement opportunities

Equipment provided

Flexible scheduling

Job summary

Pulse is seeking a friendly, organized Customer Support Specialist Administrator to join our remote team. This entry-level role blends customer support with administrative coordination, data entry, request management, and document processing.

No prior professional experience is required; training and guidance are provided. Recent graduates and career changers are encouraged to apply for a fully remote opportunity with flexible scheduling.

Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional approach.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Basic problem-solving abilities.
• Ability to follow established procedures.
• Ability to manage multiple routine requests and assignments.
• Ability to work independently in a remote environment.
• Willingness to learn new software and processes.
• Dependable and professional work habits.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to customer questions and requests professionally.
• Assist with routine account, order, product, and service inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve routine concerns within established procedures.
• Follow up on pending customer requests when required.
• Escalate complex or unresolved issues appropriately.
• Maintain a positive and professional customer experience.
• Prepare and update spreadsheets, forms, lists, and trackers.
• Process routine administrative requests.
• Maintain internal logs, contact lists, and shared records.
• Organize digital folders and administrative resources.
• Assist with shared inboxes when assigned.
• Route documents and information to appropriate departments.
• Complete routine clerical and operational assignments.
• Enter and update customer information in company systems.
• Maintain accurate customer profiles and account records.
• Document customer interactions and completed actions.
• Review information for accuracy and completeness.
• Process authorized account updates.
• Identify missing, duplicate, outdated, or inconsistent information.
• Make routine corrections when authorized.
• Protect confidential customer information.
• Create and update customer support tickets.
• Categorize incoming requests appropriately.
• Maintain clear and accurate case notes.
• Track open and pending requests.
• Update ticket status as work progresses.
• Monitor deadlines and follow-up requirements.
• Escalate cases requiring specialized assistance.
• Close completed requests according to established procedures.
• Assist with routine account maintenance.
• Verify customer information before authorized changes.
• Upload, label, categorize, and organize digital documents.
• Review routine forms for completeness.
• Maintain electronic customer records.
• Follow established file-naming and storage procedures.
• Retrieve authorized documentation when requested.
• Maintain basic processing and tracking logs.
• Review completed work for accuracy.
• Compare information with approved source records.
• Identify incomplete or inconsistent information.
• Correct routine errors when authorized.
• Report unresolved discrepancies.
• Follow established quality-control procedures.
• Help maintain accurate customer and administrative records.
• Communicate professionally through email, chat, and virtual meetings.
• Coordinate customer requests with other departments.
• Provide updates on pending or unresolved cases.
• Request clarification when instructions are incomplete.
• Participate in virtual meetings, coaching, and training.
• Maintain dependable communication during scheduled work hours.

Skills

Customer-focused communication

Administrative organization

Data entry accuracy

Accounts & records management

Time management

Problem solving

Confidential information handling

Education

High school diploma

Tools

CRM systems

Ticketing systems

Microsoft Office

Google Workspace

Job description

Pulse is seeking a friendly, organized Customer Support Specialist Administrator to join our remote team. This entry-level role blends customer support with administrative coordination, data entry, request management, and document processing.

No prior professional experience is required; training and guidance are provided. Recent graduates and career changers are encouraged to apply for a fully remote opportunity with flexible scheduling.