Remote Customer Support Specialist — Elevate CX

PULSE; Remote; AED 50,000 - 70,000; Full time

Job summary

A customer support company is seeking a Customer Support Specialist to work fully remotely. The role involves responding to customer inquiries, resolving issues, and managing documentation. Candidates should possess strong communication skills and problem-solving abilities, with prior experience in customer service preferred. This position offers flexibility and opportunities for long-term engagement and career growth within the organization.

Qualifications

• Previous experience in customer service or support roles preferred.
• Ability to manage multiple customer interactions professionally.
• Willingness to learn new tools, products, and workflows.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or support platforms.
• Document customer interactions and resolutions in CRM systems.
• Identify recurring customer issues and provide feedback for improvements.

Skills

Strong written and verbal communication skills

Problem-solving abilities

Comfort with CRM systems

Time-management skills

Tools

CRM systems

Ticketing tools

Job description

A customer support company is seeking a Customer Support Specialist to work fully remotely. The role involves responding to customer inquiries, resolving issues, and managing documentation. Candidates should possess strong communication skills and problem-solving abilities, with prior experience in customer service preferred. This position offers flexibility and opportunities for long-term engagement and career growth within the organization.