Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 78,000 - 100,000; Full time

Job summary

Remotedxb in Dubai is hiring a remote Customer Service professional to manage inquiries via email, chat, and phone. You will provide product information, resolve issues, and ensure customer satisfaction from a remote setting.

The role requires 1+ year in customer service, excellent English, and strong problem-solving and multitasking abilities. You will use CRM tools and collaborate with internal teams to deliver outstanding support.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Experience

Written and verbal English

Interpersonal skills

Customer-focused

Attention to detail

Multitasking

CRM familiarity

Remote work ability

Job description

Remotedxb in Dubai is hiring a remote Customer Service professional to manage inquiries via email, chat, and phone. You will provide product information, resolve issues, and ensure customer satisfaction from a remote setting.

The role requires 1+ year in customer service, excellent English, and strong problem-solving and multitasking abilities. You will use CRM tools and collaborate with internal teams to deliver outstanding support.