Remote Customer Support Representative

Mar-Low Ltd; Abu Dhabi; Remote; AED 60,000 - 90,000; Full time

Benefits offered by this job

Company-provided laptop and tech

Paid parental leave

Retirement/401(k) matching

Wellness and fitness stipend

Internet and utility reimbursement

Job summary

Mar-Low Ltd is seeking a Remote Customer Support Representative to provide excellent service across phone, chat and email. You will respond to customer questions quickly, resolve issues with a solutions mindset, and log interactions in the support system.

In this remote role, you will escalate complex cases to the appropriate team, maintain a positive, customer-first attitude, and work with CRM tools to ensure accurate records.

Qualifications

• Strong verbal and written communication.
• Customer service experience preferred.
• Familiar with CRM/helpdesk software.
• Patient, empathetic, solution-focused approach.
• Reliable internet for remote work.

Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Skills

Verbal communication

Written communication

Customer service experience

CRM software

Tools

CRM / Helpdesk software

Job description

We're seeking a Remote Customer Support Representative to provide great service across phone, chat, and email.

Key Responsibilities

• Respond to customer questions quickly and professionally
• Resolve complaints and issues with a solutions mindset
• Log customer interactions accurately in the support system
• Escalate complex issues to the right team
• Keep a positive, customer-first attitude

Requirements

• Strong verbal and written communication
• Customer service experience preferred
• Comfortable with CRM/helpdesk software
• Patient, empathetic, solution-focused approach
• Reliable internet for remote work

Benefits

• Company-provided laptop and tech
• Paid parental leave
• Retirement/401(k) matching
• Wellness and fitness stipend
• Internet and utility reimbursement