Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Remotedxb is seeking a dedicated Customer Service Representative to join our remote team in Dubai. You will handle inquiries via email, chat, phone, and other channels, delivering accurate information and ensuring issues are resolved promptly.

You will maintain records, collaborate with internal teams, and escalate complex problems when needed, all while upholding a high standard of professionalism and customer satisfaction.

Qualifications

• 1+ year of experience in Customer Service or similar role.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize.
• Comfortable with CRM systems and digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints professionally and timely.
• Follow up on customer requests to ensure resolution.
• Maintain accurate records of interactions and requests.
• Escalate complex issues to the appropriate team when needed.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

Written English

Verbal English

Interpersonal skills

Problem-solving

Customer-focused

Attention to detail

Organizational skills

Multitasking

Remote work

Tools

CRM systems

Communication platforms

Digital tools

Job description

Remotedxb is seeking a dedicated Customer Service Representative to join our remote team in Dubai. You will handle inquiries via email, chat, phone, and other channels, delivering accurate information and ensuring issues are resolved promptly.

You will maintain records, collaborate with internal teams, and escalate complex problems when needed, all while upholding a high standard of professionalism and customer satisfaction.