Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Remotedxb in Dubai offers a remote customer service role supporting clients across channels. You respond to inquiries, provide product information, and resolve issues to uphold service standards.

The ideal candidate has at least 1 year in customer support, excellent English, strong problem‑solving and organizational skills, and comfort with CRM tools. You can work independently from a home setup and collaborate with internal teams to ensure satisfaction.

Qualifications

• 1+ year of experience in Customer Service or similar
• Excellent written and verbal English
• Strong interpersonal and problem-solving skills
• Customer-focused and professional approach
• Good attention to detail and organizational skills
• Ability to handle multiple tasks and prioritize
• Comfortable working with CRM systems and digital tools
• Ability to work independently in a remote environment

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

Customer communication

Problem solving

Interpersonal skills

Detail orientation

Multitasking

CRM proficiency

Remote work

Tools

CRM systems

Communication platforms

Job description

Remotedxb in Dubai offers a remote customer service role supporting clients across channels. You respond to inquiries, provide product information, and resolve issues to uphold service standards.

The ideal candidate has at least 1 year in customer support, excellent English, strong problem‑solving and organizational skills, and comfort with CRM tools. You can work independently from a home setup and collaborate with internal teams to ensure satisfaction.