Remote Customer Experience Specialist

Remotedxb; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Remotedxb is seeking a remote Customer Service professional based in the United Arab Emirates. The role involves responding to customer inquiries via email, chat, phone, and other channels, and providing accurate information about products and processes.

You will resolve issues, follow up on requests, and maintain detailed records while collaborating with internal teams to ensure high customer satisfaction. Remote work requires independence and organization.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

Customer service experience

English communication

Interpersonal skills

Problem-solving

Customer-focused

Attention to detail

Multitasking

CRM tools

Tools

CRM systems

Communication platforms

Job description

Remotedxb is seeking a remote Customer Service professional based in the United Arab Emirates. The role involves responding to customer inquiries via email, chat, phone, and other channels, and providing accurate information about products and processes.

You will resolve issues, follow up on requests, and maintain detailed records while collaborating with internal teams to ensure high customer satisfaction. Remote work requires independence and organization.