Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Remotedxb in the United Arab Emirates (Dubai) is seeking a customer service specialist to handle inquiries via email, chat, and phone from a fully remote setting. The role emphasizes accurate product information and timely issue resolution.

Candidates should have at least 1 year in customer service, strong English communication, and solid CRM and multi-tasking abilities. The position offers remote work from Dubai with a customer-focused, professional team.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns
• Maintain a high level of professionalism and customer satisfaction

Skills

English communication

Interpersonal skills

Problem solving

Customer focus

Attention to detail

Multitasking

CRM software

Remote work

Tools

CRM software

Chat platforms

Job description

Remotedxb in the United Arab Emirates (Dubai) is seeking a customer service specialist to handle inquiries via email, chat, and phone from a fully remote setting. The role emphasizes accurate product information and timely issue resolution.

Candidates should have at least 1 year in customer service, strong English communication, and solid CRM and multi-tasking abilities. The position offers remote work from Dubai with a customer-focused, professional team.