Remote Customer Support Specialist

Remotedxb; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Remotedxb is seeking a Customer Service Representative in the United Arab Emirates to handle inquiries via email, chat, phone, and other channels. You will provide accurate information, resolve issues promptly, and follow up to ensure complete resolution.

The role requires strong English communication and a customer-focused mindset. Ideal candidates have 1+ year in customer service, solid problem-solving skills, and experience with CRM systems and digital tools.

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.

Skills

Excellent communication

Interpersonal skills

Problem solving

Customer-focused

Attention to detail

Task prioritization

CRM experience

Remote work capability

Tools

CRM systems

Job description

Remotedxb is seeking a Customer Service Representative in the United Arab Emirates to handle inquiries via email, chat, phone, and other channels. You will provide accurate information, resolve issues promptly, and follow up to ensure complete resolution.

The role requires strong English communication and a customer-focused mindset. Ideal candidates have 1+ year in customer service, solid problem-solving skills, and experience with CRM systems and digital tools.