Remote Customer Support & Admin Specialist

Remotedxb; Dubai; Remote; AED 56,000 - 89,000; Full time

Job summary

Remotedxb is seeking a detail-oriented remote assistant in the UAE to support customer service and administrative tasks. You will handle inquiries across channels, maintain records, and coordinate scheduling and documentation while collaborating with distributed teams.

The role emphasizes independence, reliable remote setup, and strong English communication to ensure smooth operations and timely responses.

Qualifications

• Previous experience in customer service, administrative support, or virtual assistance.
• Experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, and calendars.
• Strong computer and digital skills.
• Ability to work independently and collaborate effectively with remote teams.
• Reliable internet connection and a suitable setup for remote work.
• English proficiency.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels
• Provide accurate information and timely solutions to customer questions and concerns
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner
• Maintain accurate records of customer interactions, requests, and resolutions
• Manage calendars, appointments, meetings, and scheduling requests
• Organize and maintain digital files, documents, records, and databases
• Perform data entry and update customer and administrative information
• Coordinate information and requests between customers, internal teams, and external contacts
• Assist with invoices, expenses, orders, and other administrative processes

Skills

Customer service experience

Administrative support

Remote collaboration

English proficiency

Tools

CRM systems

Spreadsheets

Calendars

Job description

Remotedxb is seeking a detail-oriented remote assistant in the UAE to support customer service and administrative tasks. You will handle inquiries across channels, maintain records, and coordinate scheduling and documentation while collaborating with distributed teams.

The role emphasizes independence, reliable remote setup, and strong English communication to ensure smooth operations and timely responses.