Remote Customer Support Specialist

Remotedxb; Dubai; Remote; AED 67,000 - 112,000; Full time

Job summary

Remotedxb is seeking a dedicated Customer Support professional to assist clients in the United Arab Emirates from a remote setting. You will handle inquiries via email, chat, phone, and other channels, provide clear solutions, and maintain thorough records while collaborating with internal teams to enhance the customer experience.

Strong communication, problem-solving skills, and the ability to work independently in a remote team are essential.

Qualifications

• Previous experience in customer support, customer service, call center, help desk, or a similar role.
• Strong communication and customer service skills.
• Ability to work independently and as part of a remote team.
• Ability to manage multiple customer requests efficiently.
• Reliable internet connection and a suitable setup for remote work.
• Professional, positive, and customer-oriented attitude.
• English proficiency.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Provide accurate information and clear solutions to customer questions and concerns.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers to ensure their concerns have been properly addressed.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and communicate customer feedback to internal teams.
• Follow company policies, procedures, and customer service standards.
• Maintain a positive, professional, and customer-focused attitude.
• Collaborate with internal teams to resolve customer requests and improve the overall customer experience.

Skills

Customer support

Communication

Remote work

Multitasking

English proficiency

Job description

Remotedxb is seeking a dedicated Customer Support professional to assist clients in the United Arab Emirates from a remote setting. You will handle inquiries via email, chat, phone, and other channels, provide clear solutions, and maintain thorough records while collaborating with internal teams to enhance the customer experience.

Strong communication, problem-solving skills, and the ability to work independently in a remote team are essential.