Remote Customer Success & Support Specialist

Remotedxb; Dubai; On-site; AED 45,000 - 78,000; Full time

Job summary

Remotedxb is hiring for a remote customer service role in Dubai. The position focuses on addressing customer inquiries via email, chat, phone, and other channels, while delivering accurate information about products and services.

The role requires handling issues professionally and timely, following up on requests, and maintaining thorough records. Strong English communication and problem-solving skills are essential for success in a fast-paced, customer-focused environment.

Qualifications

• Excellent written and verbal English communication skills.
• 1+ year of experience in Customer Service or similar roles.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues and complaints in a professional and timely manner.
• Follow up on customer requests to ensure they are fully resolved.
• Maintain accurate records of customer interactions and requests.
• Escalate complex issues to the appropriate team when necessary.
• Work closely with internal teams to resolve customer concerns.
• Maintain a high level of professionalism and customer satisfaction.

Skills

English communication

Customer service

Multitasking

Tools

CRM systems

Communication platforms

Job description

Remotedxb is hiring for a remote customer service role in Dubai. The position focuses on addressing customer inquiries via email, chat, phone, and other channels, while delivering accurate information about products and services.

The role requires handling issues professionally and timely, following up on requests, and maintaining thorough records. Strong English communication and problem-solving skills are essential for success in a fast-paced, customer-focused environment.