Remote Customer Experience Specialist

Remotedxb; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Remotedxb in the United Arab Emirates is seeking a proactive Customer Service Specialist to join a fully remote team. You will handle inquiries via email, chat, and phone, provide accurate product information, and resolve issues with a customer-centric approach.

Key requirements include 1+ year in customer service, excellent English communication, strong problem-solving and organizational skills. This role offers a flexible remote setup and opportunities to collaborate with cross-functional

Qualifications

• 1+ year of experience in Customer Service, Customer Support, Call Center, or a similar role.
• Excellent written and verbal English communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Comfortable working with CRM systems, communication platforms, and other digital tools.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information about products, services, and processes.
• Resolve customer issues professionally and promptly.
• Follow up on requests to ensure complete resolution.
• Maintain records of interactions and requests.
• Escalate complex issues when needed.
• Work with internal teams to address customer concerns.
• Maintain high levels of professionalism and customer satisfaction.

Skills

English proficiency

Interpersonal skills

Problem-solving

Customer-focused

Attention to detail

Time management

CRM systems

Remote work

Tools

CRM systems

Communication platforms

Job description

Remotedxb in the United Arab Emirates is seeking a proactive Customer Service Specialist to join a fully remote team. You will handle inquiries via email, chat, and phone, provide accurate product information, and resolve issues with a customer-centric approach.

Key requirements include 1+ year in customer service, excellent English communication, strong problem-solving and organizational skills. This role offers a flexible remote setup and opportunities to collaborate with cross-functional