Remote Customer Care Specialist

Remotedxb; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Remotedxb in Dubai is seeking a Customer Service Associate to respond to client inquiries via email, chat, phone, and other channels. You will provide accurate information about products, services, and processes while maintaining professional communication and timeliness.

You will work independently in a remote environment, manage multiple tasks, and collaborate with internal teams to resolve concerns, escalate where needed, and keep detailed records.

Qualifications

• 1+ year in customer service or similar roles.
• Excellent written and verbal English communication.
• Strong interpersonal and problem-solving skills.
• Customer-focused and professional approach.
• Good attention to detail and organization.
• Able to manage multiple tasks and priorities.
• Familiar with CRM systems and digital tools.
• Able to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries through email, chat, phone, and other communication channels
• Provide accurate information about products, services, and processes
• Resolve customer issues and complaints in a professional and timely manner
• Follow up on customer requests to ensure they are fully resolved
• Maintain accurate records of customer interactions and requests
• Escalate complex issues to the appropriate team when necessary
• Work closely with internal teams to resolve customer concerns

Skills

Customer service experience

English communication

Interpersonal skills

Problem-solving

Organizational skills

Prioritization

Remote work adaptability

Independent work

Tools

CRM software

Digital tools

Communication platforms

Job description

Remotedxb in Dubai is seeking a Customer Service Associate to respond to client inquiries via email, chat, phone, and other channels. You will provide accurate information about products, services, and processes while maintaining professional communication and timeliness.

You will work independently in a remote environment, manage multiple tasks, and collaborate with internal teams to resolve concerns, escalate where needed, and keep detailed records.