Remote Customer Care Specialist

Core Code io; Abu Dhabi; On-site; AED 50,000 - 85,000; Full time

Job summary

Core Code io is seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

This remote role requires excellent written and verbal communication, strong problem-solving abilities, and the capacity to multitask across email,

Qualifications

• Previous experience in customer care or call center.
• Ability to work remotely with a stable internet connection.
• Fluency in English; additional languages are a plus.
• Professional, positive, and customer-oriented attitude.

Responsibilities

• Respond to customer inquiries via email, chat, phone, and other channels.
• Provide accurate information and helpful solutions to customer questions and concerns.
• Assist customers with requests, account-related questions, orders, services, or general issues.
• Handle customer complaints professionally and resolve them.
• Follow up to ensure concerns are resolved.
• Escalate complex issues when necessary.
• Maintain accurate records of customer interactions and requests.
• Follow company policies and care standards.
• Identify recurring concerns and share feedback with internal teams.
• Collaborate with internal teams for a smooth customer experience.

Skills

Communication skills

Customer service

Empathy & patience

Problem solving

Active listening

Multitasking

CRM proficiency

Tools

CRM software

Job description

Core Code io is seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.

This remote role requires excellent written and verbal communication, strong problem-solving abilities, and the capacity to multitask across email,