Relationship Officer Real Estate

FAB; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai is seeking a motivated sales professional to meet sales targets and enhance client experiences. The role emphasizes customer onboarding, compliance with banking policies, and participation in training programs for personal growth. An individual in this position will be responsible for acquiring new customers and maintaining customer relationships through excellent service. Previous experience in sales within banking or a financial background is preferred, ensuring adherence to compliance processes at all times.

Qualifications

• Strong sales skills and ability to meet targets.
• Thorough knowledge of banking policies and products.
• Excellent customer service orientation.

Responsibilities

• Meet and exceed monthly and annual sales targets.
• Provide excellent client onboarding experience.
• Participate in training programs for personal development.

Job description

Job Purpose

• Meet and exceed monthly and annual sales target objectives
• Ensure penetration in the market through focus on New to Bank acquisition as well as solicit existing clientele
• Do proper analysis of the case and provide all related information of the customer after the field visit is done
• To be familiar with all policies, products and processes to ensure superior client on boarding experience
• To proactively participate in Learning, Development and training programmes of the bank in order to be effective sales personnel
• Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated

General Accountability

Financial

Accomplish set sales and revenue objectives for all Products as per set business plan.

• Achieve monthly & annual set KPI objectives
• Focus on New to Bank acquisition along with leveraging existing client base
• To leverage on cross sell opportunities to ensure higher revenue per customer
• Maintain Daily Sales Reports on sales performance for review by team leader and manager assets

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience.

• Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience
• To ensure no mis selling to customers by offering products/services transparently as per customer requirements
• Understand and resolve/escalate customer redresses to ensure timely resolution

Learning & Growth

Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team

• To ensure participation in assigned training, Learning & Developemet programmes
• Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes

Ensure implementation of prescribed Sales & Compliance processes as per Bank's policies. Implement governance & controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.

• Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc
• Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
• Ensure to bring quality and right customers to the franchise.
• Discuss the cases with stake holders and ensure support is provided