Relationship Manager, Retail Banking Growth

ADIB; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

ADIB in Dubai is seeking an experienced relationship manager to oversee a portfolio of up to 1,000 retail customers, engaging face-to-face, phone, email and digital channels to deliver tailored banking solutions.

In this role you will handle everyday queries, identify upgrade opportunities from Gold to Diamond, generate referrals to Investment Advisors, cross-sell products, and ensure strict adherence to KYC/AML policies.

Qualifications

• Bachelors degree in business, finance or related field.
• 2-4 years in retail banking, customer service or relationship management.
• Knowledge of banking products, customer segmentation and digital channels.
• Excellent communication skills in Arabic and English.
• Proficiency in CRM tools, Microsoft Office and digital banking platforms.

Responsibilities

• Manage an assigned portfolio of up to 1,000 retail banking customers across face-to-face, phone, email and digital channels.
• Handle day-to-day banking queries on accounts, cards, transfers and digital services.
• Identify opportunities to upgrade customers from Gold to Diamond.
• Generate qualified investment and takaful referrals to Investment Advisors.
• Cross-sell banking products aligned with customer needs and eligibility.
• Ensure interactions comply with bank policies, KYC and AML requirements.

Skills

Arabic & English communication

Banking product knowledge

Customer segmentation

Digital channels

Education

Bachelor's degree in business, finance or related field

Tools

CRM tools

Microsoft Office

Digital banking platforms

Job description

ADIB in Dubai is seeking an experienced relationship manager to oversee a portfolio of up to 1,000 retail customers, engaging face-to-face, phone, email and digital channels to deliver tailored banking solutions.

In this role you will handle everyday queries, identify upgrade opportunities from Gold to Diamond, generate referrals to Investment Advisors, cross-sell products, and ensure strict adherence to KYC/AML policies.