Dubai Virtual Relationship Manager - Digital Banking

Abu Dhabi Islamic Bank; Abu Dhabi; Vor Ort; AED 134.000 - 246.000; Vollzeit

Zusammenfassung

Abu Dhabi Islamic Bank is seeking a Relationship Manager- Priority Direct in Dubai to manage a large portfolio of retail customers through digital and telecommunication channels. You will act as the single point of contact, delivering personalized service, promoting upgrades, and referrals while maintaining compliance with KYC and AML regulations.

The role requires strong communication skills in Arabic and English, proficiency with CRM systems, and a track record of meeting KPIs in a

Qualifikationen

• Bachelor’s degree in business, finance or related field.
• 2–4 years in retail banking, customer service or relationship management.
• Knowledge of banking products, digital channels and customer segmentation.
• Excellent communication in Arabic and English; strong KPI mindset.

Aufgaben

• Manage a portfolio of up to 1,000 customers via face-to-face, phone, email and digital channels.
• Provide personalized service based on customer profile and financial needs.
• Handle inquiries, service requests and complaints with professionalism within agreed turnaround times.
• Educate customers on digital banking platforms and self-service tools.
• Identify opportunities to upgrade relationships and cross-sell banking products.
• Ensure CRM records are accurate and up-to-date in the system.
• Maintain confidentiality and comply with KYC/AML and regulatory guidelines.

Kenntnisse

Customer relationship management

Digital channels

Communication skills

Arabic and English

Ausbildung

Bachelor’s degree in business, Finance, or related field

Tools

CRM tools

Microsoft Office

Jobbeschreibung

Abu Dhabi Islamic Bank is seeking a Relationship Manager- Priority Direct in Dubai to manage a large portfolio of retail customers through digital and telecommunication channels. You will act as the single point of contact, delivering personalized service, promoting upgrades, and referrals while maintaining compliance with KYC and AML regulations.

The role requires strong communication skills in Arabic and English, proficiency with CRM systems, and a track record of meeting KPIs in a