Relationship Manager- Priority Direct

ADIB; Dubai; Sur place; AED 90 000 - 130 000; Plein temps

Résumé du poste

ADIB in Dubai is seeking an experienced relationship manager to oversee a portfolio of up to 1,000 retail customers, engaging face-to-face, phone, email and digital channels to deliver tailored banking solutions.

In this role you will handle everyday queries, identify upgrade opportunities from Gold to Diamond, generate referrals to Investment Advisors, cross-sell products, and ensure strict adherence to KYC/AML policies.

Qualifications

• Bachelors degree in business, finance or related field.
• 2-4 years in retail banking, customer service or relationship management.
• Knowledge of banking products, customer segmentation and digital channels.
• Excellent communication skills in Arabic and English.
• Proficiency in CRM tools, Microsoft Office and digital banking platforms.

Responsabilités

• Manage an assigned portfolio of up to 1,000 retail banking customers across face-to-face, phone, email and digital channels.
• Handle day-to-day banking queries on accounts, cards, transfers and digital services.
• Identify opportunities to upgrade customers from Gold to Diamond.
• Generate qualified investment and takaful referrals to Investment Advisors.
• Cross-sell banking products aligned with customer needs and eligibility.
• Ensure interactions comply with bank policies, KYC and AML requirements.

Connaissances

Arabic & English communication

Banking product knowledge

Customer segmentation

Digital channels

Formation

Bachelor's degree in business, finance or related field

Outils

CRM tools

Microsoft Office

Digital banking platforms

Description du poste

Responsibilities

• Manage an assigned portfolio of up to 1,000 retail banking customers via face to face, phone, email and digital channels
• Handle day-to-day banking queries on accounts, cards, transfers and digital services
• Identify opportunities to upgrade customers from Gold to Diamond
• Generate qualified investment and takaful referrals to Investment Advisors
• Cross-sell banking products aligned with customer needs and eligibility
• Ensure all interactions comply with bank policies, KYC and AML requirements

Requirements

• Bachelor's degree in business, finance or related field
• 2-4 years in retail banking, customer service or relationship management
• Knowledge of banking products, customer segmentation and digital channels
• Excellent communication skills in Arabic and English
• Proficiency in CRM tools, Microsoft Office and digital banking platforms

About the Company

• Abu Dhabi Islamic Bank is a retail and commercial bank offering Islamic banking products.