Relationship Banking Specialist - Service & Sales

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 72,000 - 120,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking a Customer Relationship Officer to manage deposit and finance account inquiries, ensure KYC/compliance, and deliver quality service while promoting the bank’s warm image.

You will lead service delivery, handle account documentation, support budgeted targets, and coordinate staff training and appraisals, contributing to continuous improvement and adherence to UAE banking regulations.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good Knowledge of UAE banking practices, regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Responsibilities

• Manage deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIB’s products and promote ADIB’s image.
• Staff Management and coordination. Management of subordinates, planning their training and appraisal.
• Perform other task specified by Management.

Skills

Retail banking knowledge

Credit & operations policies

UAE banking regulations

Central Bank of UAE regulations

Competitive landscape awareness

Service standards

Training skills

Sales skills

Management information (MI)

Computer skills

Job description

ADIB - Abu Dhabi Islamic Bank in Abu Dhabi is seeking a Customer Relationship Officer to manage deposit and finance account inquiries, ensure KYC/compliance, and deliver quality service while promoting the bank’s warm image.

You will lead service delivery, handle account documentation, support budgeted targets, and coordinate staff training and appraisals, contributing to continuous improvement and adherence to UAE banking regulations.