Dubai Client Relationship Lead – Retail Banking

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 56,000 - 100,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer at the Al Qusais Branch in Dubai to deliver quality service while upholding ADIB’s brand and control framework.

The role involves managing deposit and finance account documentation, promoting ADIB products, and coordinating staff activities. Strong knowledge of UAE banking regulations and customer service standards is essential for success.

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills

Responsibilities

• Deposit account documentation: handle inquiries, opening/closing of deposit accounts, ensuring proper completion of forms, observe KYC policies and CB instructions
• Finance account documentation: handle inquiries related to finance and covered cards, maintain customer files, prepare finance applications, obtain approvals, input data in the system, ensure proper completion of forms
• Sales-Management of service delivery: sell and cross sell ADIB’s products and promote ADIB’s image
• Staff Management and coordination: management of subordinates, plan their training and appraisal
• Perform other task specified by Management
• Results Required: support CRM to prepare budget variance comments, assist workflow improvements, support in responses to internal audits and ICD, ensure compliance with policies and procedures

Skills

Retail banking product knowledge

Credit & operational policies

UAE banking regulations

Central Bank regulations

Competitor awareness

Service standards

Sales skills

Training skills

Management Information skills

Job description

ADIB - Abu Dhabi Islamic Bank is seeking a Customer Relationship Officer at the Al Qusais Branch in Dubai to deliver quality service while upholding ADIB’s brand and control framework.

The role involves managing deposit and finance account documentation, promoting ADIB products, and coordinating staff activities. Strong knowledge of UAE banking regulations and customer service standards is essential for success.