Relationship Manager

Keyper; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A property management company in Dubai is seeking a Relationship Manager to enhance client relationships, generate new business, and resolve customer complaints. The ideal candidate will hold a Bachelor's in Business Administration, have 3-5 years of relevant experience in brokerage, and possess strong communication skills. Responsibilities include understanding customer needs, identifying profit opportunities, and promoting exceptional customer service. This role is crucial for maintaining and developing client partnerships in a competitive market.

Qualifications

• Minimum of 3-5 years’ experience in the field, preferably brokerage.
• Experience in Property Management Sales, Agreement and Conversions required.
• Basic knowledge of Dubai Leasing terms and procedures.

Responsibilities

• Build positive relationships with customers (Investor Landlords).
• Assist with generating new business.
• Identify opportunities for greater profits.
• Understand customers' needs and develop plans.
• Resolve customer complaints quickly and effectively.

Skills

Communication skills

Relationship management

Sales techniques

Customer service

Education

Bachelor's Business Administration

Job description

A Relationship Manager creates and preserves strong relationships with clients, partners, or members of their team. Should have a good understanding of the company’s products and services. They must also have a great communication skill in order to know how they can best help clients with their needs and strengthen the relationship between the organization and the customers.

• Through direct and indirect means, relationship managers help firms improve relationships with clients and partners.
• Relationship management has two areas of focus: clients and business partners.

Responsibilities

• Building positive relationships with customers (Investor Landlords).
• Assisting with generating new business.
• Identifying opportunities for greater profits.
• Understand customers (Investor Landlords) needs and develop plans to address them.
• Resolve customer complaints quickly and effectively.
• Identify Upselling and cross-selling opportunities.
• Promote High-quality sales, supply and customer service processes.
• Aim to preserve customers (Investor Landlords) and renew contracts.
• Approach potential customers (Investor Landlords) to establish relationships, which includes signups of New Property Management Agreements.
• Gain solid knowledge of competitors.

Qualifications

• Bachelor's Business Administration and/or related field.
• Minimum of 3-5 years’ experience in the field, preferably brokerage.
• Experience in Property Management Sales, Agreement and Conversions (required).
• Basic Dubai Leasing terms and procedure.
• Basic knowledge in Sales (Secondary Market and Off-Plan).