Receptionist (Guest Relations Agent)

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is seeking a Receptionist/Guest Relations Agent to build positive relationships with guests and ensure high levels of satisfaction. Responsibilities include addressing guest requests, handling check-ins and check-outs, and providing local information. Ideal candidates will have excellent communication skills and a customer-focused attitude. Experience in hospitality is preferred but not mandatory. Opportunities for growth and competitive benefits are provided.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets

Medical Insurance Provided

Qualifications

• Experience as a Receptionist or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Ability to handle guest requests and complaints promptly.

Responsibilities

• Build positive relationships with guests for high satisfaction.
• Address guest requests and complaints promptly and courteously.
• Assist guests with travel arrangements and local info.
• Greet guests warmly on arrival and ensure smooth check-in and check-out.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Multitasking

Customer-focused attitude

Cultural sensitivity

Knowledge of hotel PMS systems

Additional foreign languages

Education

High School Diploma or equivalent

Tools

Opera

Fidelio

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. Changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries and Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• Build positive relationships with guests to ensure a high level of satisfaction
• Address guest requests, complaints, and feedback promptly and courteously
• Follow up with guests during their stay to ensure comfort and resolve issues
• Handle special requests (VIP guests, anniversaries, birthdays, special needs)
• Assist guests with travel arrangements, transportation, tours, and local information
• Promote hotel services, facilities, and ongoing offers
• Greet guests warmly on arrival and ensure a smooth check-in and check-out process
• Handle room reservations, cancellations, and amendments
• Answer phone calls, emails, and walk-in inquiries professionally
• Process payments, billing, and prepare invoices
• Maintain accurate guest records and update the hotel management system

Qualifications

• Experience as a Receptionist / Guest Relations Agent, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict-handling abilities
• Ability to multitask and work under pressure
• Knowledge of hotel PMS systems (e.g., Opera, Fidelio)
• Customer-focused attitude and cultural sensitivity
• Additional foreign language is an asset (Russian and German Speaking).

Education: High School Diploma or equivalent.