Receptionist

Wasl Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Wasl Group in Dubai seeks a professional Receptionist to be the first point of contact for guests, clients, and suppliers. You will create a welcoming atmosphere, manage inquiries, and support daily administrative tasks to uphold Wasl's standards.

The ideal candidate has a Diploma (Bachelor's preferred), at least two years in an admin or hospitality role, and fluency in Arabic and English. You will handle calls, scheduling, inventory, and coordination with vendors.

Qualifications

• Diploma in a relevant field required; a bachelor’s degree is preferred but not mandatory.
• Minimum 2 years’ experience in a similar administrative role, preferably in hospitality.
• Strong proficiency in both Arabic and English.
• Professional demeanor, customer-oriented approach, and strong communication skills.

Responsibilities

• Greet visitors and manage the reception area with a warm, professional approach.
• Answer and direct incoming calls to the appropriate departments or individuals.
• Maintain pantry, office stationery, and subscription supplies; conduct monthly inventory.
• Schedule appointments and manage correspondence promptly and accurately.
• Coordinate repair and maintenance with vendors and track resolutions.
• Keep reception area tidy and reflecting Wasl's standards and values.
• Support line managers with additional responsibilities as assigned.

Skills

Arabic

English

Customer service

Communication skills

Attention to detail

VIP interactions

Professional demeanor

Education

Diploma in relevant field

Bachelor's degree (preferred)

Job description

Job Description

Job Purpose

The Receptionist serves as the first point of contact for customers, guests, suppliers, and potential clients, setting the tone for their experience with Wasl. This role requires a consistently professional, calm, courteous demeanor and a positive attitude. A successful receptionist will demonstrate attentiveness, confidentiality, and discretion, and exhibit dependability, initiative, and loyalty to maintain the high standards of Wasl.

Key Responsibilities and Performance Standards

1. Reception and Customer Service

• Create a warm, welcoming, and friendly environment.
• Meet and greet customers, guests, suppliers, and potential clients in a courteous, professional manner.
• Direct or escort visitors to the relevant employee or department, as needed.
• Host visitors while they wait and offer necessary assistance or amenities.
• Receive 95% positive feedback on visitor interactions based on feedback forms & surveys.

2. Telephone Management

• Answer and manage incoming calls with professionalism, directing calls to the appropriate departments or individuals.
• Calls answered within three rings and directed accurately.

3. Inventory and Supplies Management

• Act as the point of contact for replenishing pantry items, office stationery, and subscriptions.
• Ensure all necessary supplies are stocked, organized, and in good condition.
• Conduct monthly inventory reviews to avoid shortages of pantry, stationery and other essential supplies.

4. Administrative Support

• Schedule appointments and manage correspondence as required.
• Respond to staff and visitor inquiries promptly and effectively.
• 100% accuracy and timeliness in scheduling and correspondence.

5. Office Maintenance Coordination

• Coordinate the repair and maintenance of office equipment with relevant vendors.
• Report any malfunctions or required repairs immediately and track their resolution.
• Resolve all equipment-related issues within 48 hours.

6. Reception Area Upkeep

• Maintain a tidy, welcoming, and professional look in the reception area and building entrances.
• Ensure the ambiance and appearance reflect the company's standards and values.
• Always maintain a clean and welcoming reception area by conducting daily checks and spot audits.

7. Other Tasks

• Perform any additional responsibilities associated with this job request or work assignment as assigned by the Line Manager.
• Task completed as requested.

Span of Control

Internal: All Departments in Wasl including Hospitality & Subsidiaries

Selection Criteria

Qualifications & Knowledge

• Diploma in a relevant field required; a bachelor’s degree is preferred but not mandatory.

Experience

• Minimum 2 years’ experience in a similar administrative role preferably in the hospitality industry.

Position-Specific Skills (Technical Competencies)

• Strong proficiency in both Arabic and English.
• Familiarity with local regulations and customs.
• Professional demeanor, customer-oriented approach, and strong communication skills.
• Strong customer care, behavior interaction, and concierge skills.
• Experience with VIP interactions is a plus.
• Exceptional attention to detail.

Any Other Information

The receptionist offers the opportunity to be an integral part of the front-line customer experience at Wasl, by consistently delivering high standards of service and contributing significantly to Wasl's brand image and operational efficiency.