Arabic Receptionist

Premier Inn Hotels LLC; Dubai; On-site; AED 33,480 - 44,640; Full time

Job summary

Premier Inn Hotels LLC in Dubai is looking for a Hotel Receptionist to manage guest check-ins and check-outs while providing exceptional customer service.

The successful candidate will need at least one year of experience in a hotel reception role, strong communication skills, and knowledge of Opera PMS.

Fluency in Arabic is required. This position is perfect for someone who can work effectively under pressure and has a strong attention to detail.

Qualifications

• Minimum of one-year experience as a Hotel Receptionist in the Front Office department.
• Knowledge of Arabic language speaking, writing, and reading.

Responsibilities

• Greet and welcome guests and visitors.
• Answer telephone calls and provide a warm welcome.
• Process reservations and cancellations accurately.
• Ensure payments are made according to cash handling procedures.
• Maintain appropriate stock of supplies and reception stationery.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Flexible and agile

Proactive organization skills

Tools

Opera (PMS)

Job description

Job Overview

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure.

Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Responsibilities

• Greet and welcome guests, visitors, and suppliers.
• Answer telephone calls and provide a warm, timely welcome in line with brand standards.
• Answer guest related queries and provide information on promotions, room prices, activities, and events in the surrounding area.
• Ensure payments are made according to cash handling procedures.
• Process all reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails, and filing to ensure smooth operation of the reception area.
• Maintain appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
• Ensure safety of guests in line with safety procedures and guidelines.

Qualifications & Skills

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to detail.
• Flexible, agile, and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to guests.

Requirements

• Minimum of one-year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS) and Arabic language speaking, writing, and reading.